Contact Us

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123 Street Avenue, City Town, 99999

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Ordering

How To Order Shoes

Please read carefully and contact us if any questions arise!


 

Step 1:

Give us details about your needs.

We would love to get an idea of what you might be interested in! Please inform us of your footwear desires and deadlines are by filling out the following New Client Inquiry Survey: 


 

Step 2:

Read our terms & book an appointment.

After receiving your inquiry, we will send you a welcome email! This includes details about our custom process and a link to our online scheduling calendar, which you can also access here: 

Click Here to Schedule Your Appointment Now! 

    By booking with us, you agree to the terms of our custom process, which are outlined both in the welcome email and on this page. 

    Not quite ready to plan your shoes and want to ask us a few questions? You can:

    • Write us at duchess@duchessclothier.com  
    • Call us at 503-281-6648
    • Or visit us during our normal business hours: Tuesday-Friday 11am-5pm, Saturday 10am-5pm

    Our Shoe Timeline:

    The time from consultation to pick-up varies from 6-14 Weeks.

    Our timeline varies slightly throughout the year. Under special circumstances we can accommodate rush orders for an additional fee. Please inquire for more information. 


    Construction

    Once the details are finalized (either at your consultation or after we receive all decisions from you) our shoemaker will begin production on your order. Construction generally takes 6-8 weeks. Complex designs (for example, a hand-painted patina finish or a fully custom shoe based on a client's design) may take longer; your consultant can confirm the timeline once all details have been decided.

    Fitting

    Next, we will contact you to schedule a fitting in our Portland Showroom. We expect that your shoes will fit well right out of the box and you will be able to take them home after the first fitting. However, if the shoes do not fit to your satisfaction, we will work with our shoemaker or a local cobbler to resolve the issue. This can add 4-8 weeks to the process, depending upon the fit issue.

    Rest assured, we will be with you every step of the way until you are completely satisfied with the fit of your shoes. Please know that the more expediently you are able to schedule your fitting, the faster this process will be!


    Payment & Pick-Up

    When your shoes are complete, we request that you pay any remaining balance and pick up or coordinate shipping within 30 days. We are unable to hold/store custom shoes for more than 60 days post-completion.