Contact Us

Use the form on the right to contact us.

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2505 Southeast 11th Avenue, Suite 102
Portland, OR, 97202
United States

(503) 281-6648

Ordering Garments

How To Order Garments

Please read carefully and contact us if any questions arise!


 

Step 1:

Give us details about your needs.

We would love to get an idea of what you might be interested in! Please inform us of your apparel desires and deadlines by filling out the following New Client Inquiry Survey: 


 

Step 2:

Read our terms & book an appointment.

After receiving your inquiry, we will send you a welcome email! This includes details about our custom process and a link to our online scheduling calendar, which you can also access here: 

Click Here to Schedule Your Appointment Now! 

By booking with us, you agree to the terms of our custom process, which are outlined both in the welcome email and on this page. 

Not quite ready to plan your suit and want to ask us a few questions? You can:

  • Write us at duchess@duchessclothier.com

  • Call us at 503-281-6648

  • Or visit us during our browsing hours: Friday & Saturday 10am-5pm


Your Custom Timeline

The time from consultation to pick-up varies for each unique order. 

Typically we estimate about 6-8 weeks until your first fitting!

Our timeline from Consultation/Initial Deposit to Pick-Up usually varies from 9-20 weeks, and depends on your specific needs. We would like 10 weeks or more for completion of orders in our "standard" timeline. We also accept "rush" orders (any order required in under 10 weeks from Initial Consultation/Deposit) on a case-by case basis, and with an additional fee.

Please inquire if you need your garments completed for a specific occasion, or would like a "rush" order. We would be happy to talk you through the particulars!


Construction

Once the details are finalized (either at your consultation or after we receive all decisions from you) our tailors will begin production on your order. We estimate 6 to 8 weeks for construction time. If your garments are done sooner, we'll let you know!

Fittings & Alterations 

Next, we will contact you to schedule a first fitting in our Portland Showroom. We ask all clients to plan for 1 to 3 fittings so that our alterations team can make the adjustments that are necessary to achieve the ideal fit in your custom garments. Each round of alterations can take from 3-4 weeks to complete which means the fitting process will add anywhere from 3 to 12 weeks to your timeline. Rest assured, we will be with you every step of the way until you are completely satisfied with the fit of your garments. Please know that the more expediently you are able to schedule fittings, the faster this process will be!


Payment & Pick-Up

When your garments are complete, we request that you pay any remaining balance and pick up or coordinate shipping within 30 days. We must charge for alterations that are needed after this date, and are unable to hold/store custom garments for more than 60 days post-completion.