Contact Us

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2505 Southeast 11th Avenue, Suite 102
Portland, OR, 97202
United States

(503) 281-6648

Ordering

Ordering is easy!


DO YOU HAVE ENOUGH TIME?

Outstanding made to measure garments take time to create. If you need something sooner than <> weeks, please contact us as soon as possible to discuss your options. Call us at 503-281-6648 or email us at duchess@duchessclothier.com.


Step 1

NEW CLIENT INQUIRY

Fill out our inquiry form and let us know your needs, wants, and questions!


Step 2

BOOK YOUR APPOINTMENT

Schedule your first appointment. If you want to learn more before you book, you can schedule a 30 minute prospective client meeting for a brief overview of the Duchess experience.


Step 3

APPOINTMENT DAY

 

The Made to Measure Process

The time from consultation to pick-up varies from 9-20 weeks

Our timeline varies slightly throughout the year. Under special circumstances we can accommodate rush orders for an additional fee. Please inquire for more information. 


Construction

Once the details are finalized (either at your consultation or after we receive all decisions from you) our tailors will begin production on your order. We estimate 6 to 8 weeks for construction time. If your garments are done sooner, we'll let you know!

Fittings & Alterations 

Next, we will contact you to schedule a first fitting in our Portland Showroom. We ask all clients to plan for 1 to 3 fittings so that our alterations team can make the adjustments that are necessary to achieve the ideal fit in your custom garments. Each round of alterations can take from 3-4 weeks to complete which means the fitting process will add anywhere from 3 to 12 weeks to your timeline. Rest assured, we will be with you every step of the way until you are completely satisfied with the fit of your garments. Please know that the more expediently you are able to schedule fittings, the faster this process will be!


Payment & Pick-Up

When your garments are complete, we request that you pay any remaining balance and pick up or coordinate shipping within 30 days. We must charge for alterations that are needed after this date, and are unable to hold/store custom garments for more than 60 days post-completion.